QUALITY
IPAS Partners Ltd aims to offer fast, reliable, efficient and effective solutions to our clients' needs and to satisfy, or even exceed whenever possible, all interested parties' expectations. We recognise that we have two main clients - our customers looking for qualified consultants for their operations (Oil & Gas Operators, Construction Companies, Marine Business organizations), and the consultants themselves who actually provide their services to the industry operators. IPAS understands that its clients' interests might often be in conflict, since they are opposed in some domains, but is however proud to have mastered the skills necessary to successfully act as an intermediary and achieve consensus - a solution which satisfies the needs and demands of both sides. We are proud to have developed the necessary knowledge to propose and reach innovative solutions, offering to our customers a focused service that is not only responsive but also proactive in inventing better service solutions based on innovation, partnerships and experience.
Our Team is committed to implementing a quality management system according to ISO 9001:2015, to help us direct our quality efforts and further strengthen our quality culture. We aim to keep our focus on our scope: Recruitment and provision of specialized personnel for the International Oil & Gas industry, Construction and Marine activities and Daily Support thereafter. Certainly, we monitor our environment and trigger organizational change in response to external expected or effected changes to ensure legal compliance and adequacy at all times.
We believe our key to business success is based on quality and we measure its level by setting realistic and measurable objectives, undertaking regular performance assessment via internal audits and performance review meetings, actively seeking clients' satisfaction feedback and using proactive decision-based approach in everything we do.
IPAS is proud with the Team Spirit and Bottom-up approach to Leadership and decision making, which together allow everybody in the organization to contribute towards the Company's effort to achieve improvement. Two-way Communication with top management ensures that risks are identified at an early stage, while opportunities are spotted and reported right away up the hierarchy, as part of our proactive and customer-focused strategic direction. Being a small team ensures multi-functionality and a friendly atmosphere, where we do not just talk about values, but we create an environment in which everybody feels valued, involved and equally important in terms of contribution towards the common goal: quality. Our light structure supports informal approaches, innovation, and enthusiasm, especially when guided by our quality objectives. We strive together for synergy and thus transform unexpected situations into guided and carefully planned manageable courses of action which we regard together as challenges to make us stronger and better, and give us the opportunity to shine. We aim at zero mistakes, but we recognize we are all part of a living and evolving organism and as such, we may fall down before we learn to fly high; if this ever happens, we do not assign blame or allocate guilt, instead we seek to learn and improve, so we can fly even higher than our competition upon the next challenge we encounter. This is how we build organizational knowledge and strength, this is how we work as a family.
At IPAS Partners Ltd we honour our 10 Quality Objectives:
- • Prompt response to inquiries
- • Technical excellence of all consultants we provide
- • Zero mistakes during daily support after mobilization
- • Completeness in the fulfilment of Clients' Requirements
- • Continual Improvement in everything we do
- • Maintaining Customer Focus and Focus onto our Scope of Services
- • Continuity and stability of turnover
- • Two-way clear communication both internally and externally
- • Improving Company Systems and Knowledge
- • Improving Satisfaction Level of our Clients and our Consultants
Any other quality issue that may arise would be treated with our greatest respect and honoured with our team commitment.